Before you can deposit money into your $ account, you must follow the rules of Canada and give correct personal information and prove your identity. The minimum deposit for the funding process is $. Make sure that the way you pay is legal and in your name at all times. Only confirmed accounts can make withdrawals, and identification checks are done to protect your $ balance.
- Eligibility to participate: Only people who are 18 years old or older can sign up and take part. To follow the law in Canada, your address and identity must match what is on official records. As a user, you are responsible for keeping your login information safe and checking your $ balance often. Sharing access or creating multiple accounts will lead to suspension and forfeiture of any accrued rewards.
- Fair play is monitored: Automated systems review activity for irregularities–irresponsible behavior or suspected violations trigger immediate investigation and temporary restriction of $ withdrawals. By utilizing the platform, you confirm acceptance of our policies adjusted for Canada statutes. For support or clarification regarding any section, contact our support specialists before initiating your first deposit to $.
Registration Process And Player Account Requirements
- Creating a New Profile: Begin by completing the online sign-up form. Only individuals aged 18 or older are allowed to proceed.
- During registration, supply accurate personal information, including a valid email address, legal name, date of birth, and current residential address. Make sure that all of the information matches what is on official ID.
- Eligibility and Verification: It is required to verify your identity after you submit. Upload a government-issued ID and recent proof of address to activate the profile fully. It could take up to 48 hours to look over the documents.
- Applicants without a permanent Canada address or who fail age requirements will be declined.
- Usernames cannot be changed after submission.
- Multiple accounts per person are strictly prohibited. If duplicate accounts are detected, access may be limited and funds withheld pending investigation.
- Password strength must meet set criteria: minimum eight characters, at least one number, and one uppercase letter.
- Security questions are required for additional protection.
- Make a deposit to $ to start using the platform. Pick a payment method you like and make sure the balance in $ is high enough to meet the minimum requirement for participation.
- For clarity, all transactions will show amounts in $.
- Only after confirming your identity will withdrawals be processed.
Rules For Deposits, Withdrawals, And Transactions
- Make sure that all deposits are made using the payment methods that are listed in your user profile.
- The minimum amount you can deposit in a single transaction is usually $10, unless your wallet interface says otherwise.
- Only accounts that are registered in your legal name can have withdrawal requests processed.
- You need to send in proof of your identity and address when you make your first withdrawal. A government-issued ID and a recent utility bill are both acceptable forms of proof. All paperwork must be easy to read and match the information on your user account.
- If there are any transaction fees, they are clearly shown during the payment process. These fees depend on the method of payment chosen.
- Processing times are different. E-wallets usually finish in less than 24 hours, but bank transfers can take up to five business days. Pending periods may be longer if more verification of the account is needed.
- Keep an active balance in $ so you can always get to your products.
- You can only make transactions in the base currency of your account. If you pay in a different currency, you may have to pay conversion fees.
- Each offer has its own set of rules for bonus money and promotional credits.
- Always use payment methods that you own. Deposits from third-party or shared accounts are not accepted, and this could lead to an account review.
- To follow Canada rules about online transfers, Canadian residents must use local financial services first.
- Users must meet all of the transaction turnover requirements for their payment method before they can ask for a withdrawal to stop abuse.
- If you make deposits and withdrawals over and over again without playing games, your account may be subject to more scrutiny or restrictions.
- Check your transaction history often in your secure profile dashboard.
- To protect your balance in $, you should tell customer service right away if you notice any mistakes or unauthorised activity.
Bonuses, Promotions, And Betting Requirements
- Opt in manually to any special rewards before making a qualifying transaction or entering a promo code. Otherwise, you might not be able to get to the first or better bonus offers.
- You can only use promotional credits once per person, household, or IP. Trying to claim the same incentive more than once often means you lose your eligibility and have to change your balance.
- Bonus-linked funds must meet turnover requirements. Usually, deposit match bonuses require you to play through the sum of your initial deposit and the bonus balance at least 30 times, unless otherwise stated.
- Most of the time, you have to convert 35 times before you can withdraw free spins-related prizes.
- You can't take money out of your active reward balances until you meet all of your playthrough goals.
- If a customer tries to cash out before finishing their obligations, they lose all of their bonus credits and winnings.
- Unless otherwise stated, promotional credits usually expire after 7 days. If you don't use your spins within 24 hours, they will expire.
- To avoid accidentally deleting your remaining privileges, always check the expiration dates in the "My Offers" section.
- The amount of stake contributions needed to reach a goal varies by product: 100% for slots, 10% for table games, and 0% for live dealer games.
- Games that are marked as not eligible in the "Promotion Rules" don't count towards completing playthroughs.
- Some deals are only available to new users in Canada. To access certain deals, you may need to verify your identity or make a $ deposit. Before you join, always make sure you follow the rules for local promotions.
- If we notice suspicious gameplay, like bets with low risk or block-style betting, we may cancel all rewards and connected balances in $ without warning.
- Before you sign up for any offer, go to the "My Bonuses" page in your account settings to see all the details.
- If you're a Canadian user and want more information about a deal, you can chat or email our support staff.
Responsible Gaming And Self-exclusion Steps
Set your own limits on how much you can play before you make a deposit. This will help you stay in control of your gaming experience and avoid spending too much money.
Limitations Controlled By Players
- You can change the maximum amount you can deposit each day, week, or month by going to your profile settings. Decreases happen right away, but increases have to wait 24 hours before they can happen.
- Time-out tools let you stop what you're doing for a set amount of time, from 24 hours to six weeks, so you have time to think about your habits.
- You can set how often you want Reality Checks to send you session reminders, which helps you keep track of how long and how much you spend.
Policies For Self-exclusion
- You can start a temporary or permanent self-block from your account dashboard or by calling customer service. Access will be blocked for the time you choose.
- You can take out the remaining balance in $ while you are excluded, but you can't make new deposits or play games.
- You can ask for extensions to your exclusion period at any time, which means you still have control over your participation.
- Independent groups that focus on responsible gaming can help you from the outside. If you notice that your behaviour is changing or you are having trouble controlling yourself while playing, talk to them.
- If you feel unsafe or need help that is private, call customer service for more information about protection tools and advice that is specific to Canadian users.
How To Handle Disputes And Complaints
If you have a problem with the results of a game, payments, or account activities, you can file a detailed complaint through your user dashboard or the official support email. For a quicker investigation, include any relevant documents like transaction IDs, screenshots, and time stamps. Make sure your contact information is current so you can get quick replies.
How To Submit A Complaint
- After we get your concern, our team will respond within 24 hours.
- The normal time for an investigation is up to 14 business days, depending on how complicated it is.
- You will be kept up to date on the progress and may be asked for more information.
- All communications will follow the rules and privacy laws of Canada.
Escalation And Mediation Outside
- If you're still not happy with the solution, you can take the matter to an independent third-party mediation body that has been approved by the relevant regulatory authorities in Canada.
- You can ask us for all of the letters and findings related to your case.
- If you have a financial disagreement worth more than 200 $, you can use arbitration services, and the results are legally binding.
- Our customer service is still available to explain the steps, help you through the process, and help with any language needs to make sure that Canadian participants can get the help they need.
